Brooklyn Couple's Nightmare Vacation Not A Total Loss Thanks to Insurance Department

Travel insurance paid off for a Brooklyn couple caught up in flight delays and cancellations, but only after the New York State Insurance Department prodded their insurance company to take a second look at their situation.

The couple were among the thousands of travelers affected by last summer's volcanic ash clouds in Europe. They had flown to Dublin where they were supposed to catch a connecting flight to Barcelona for the start of a Mediterranean cruise.

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